Kittybloom Support

Need a hand with your pets or your home? You're in the right place. Check the questions below, and if you can't find your answer, write to us.

Contact Information

Email us at hello@layrup.com.

To help us help you faster, please include:

• Your device model (for example, iPhone 17 or Pixel 10)
• Your operating system version
• Your username in the game (for example, @mirmir18)
• A short description of the problem and what you were doing when it happened
• Screenshots or a screen recording, if possible

Frequently Asked Questions

Account and Devices

Q: Do I need an account to play?
A: No. A guest account is created automatically the first time you open the game.

Q: How do I continue on another device?
A: Link an email address to your account in the game, then sign in with the same email on the new device. We recommend doing this with a grown-up.

Q: Can I change my username?
A: Usernames are generated automatically from your pet's name and can't be typed freely.

Q: How do I delete my account?
A: Go to Settings → Delete my account. This permanently deletes your account and all game data. You can also email us to ask for deletion.

Neighbours and Safety

Q: Can other players send my child messages?
A: There is no chat. Notes, gift cards and photo captions are chosen from preset phrases only.

Q: How do I report or block a neighbour?
A: You can report and block a neighbour from inside the game. Our team reviews every report.

Q: Can I turn off neighbour requests?
A: Yes. Go to Settings → Parents and turn off neighbour requests.

Purchases

Q: Are there ads?
A: No. Kittybloom has no ads.

Q: What can I buy?
A: Beads, an in-game currency, are available as optional in-app purchases. Purchases are paid on Apple's or Google's own screen.

Q: I bought beads but didn't receive them.
A: Restart the game while connected to the internet. If the beads still don't appear, email us with your username and the purchase receipt.

Q: How do I request a refund?
A: Refunds are handled by Apple or Google. For the App Store, visit reportaproblem.apple.com. For Google Play, open the Order History page of your Google account.

Technical Support

If the game crashes, freezes or behaves unexpectedly, try the following steps:

• Check your connection: Kittybloom needs an internet connection to save your progress.
• Restart the game: Close Kittybloom completely and open it again.
• Update the game: Make sure you have the latest version from the App Store or Google Play.
• Restart your device: A restart often clears unexpected issues.
• Contact us: If the problem continues, email hello@layrup.com with the details listed above.

Response Time

We aim to reply to every message within two business days. Requests from parents about a child's account are answered within 30 days at the latest.

Thank you for playing Kittybloom. Your pets are happy you're here.